Fixer is a platform that helps you find and book experts based on location, availability, reviews, and price, saving you time and money!
Finding a trustworthy professional can be difficult nowadays
The Problem
Navigating the realm of home services is often a bothersome experience, as the quest to find a reliable expert within budget constraints and a suitable timeframe proves to be a challenging ordeal.
The absence of an app that integrates comprehensive reviews, transparent pricing ranges, and convenient booking slots exacerbates this frustration, leaving users compromising or abandoning their service-seeking endeavors.
This issue underscores the need for a user-friendly solution that addresses the key pain points in securing home services efficiently and with confidence.
REASERCH
An online survey was done to observe potential user's patterns and similarities.
A total of 41 responded which assisted in framing the problems correctly.
62%
Needed an expert more than once in the past year
81%
Feel confused when searching for experts online and prefer to ask friends or family for help
The most used platforms for finding experts
62%
Friends
21%
19%
Apps
11%
Users mention their biggest booking inconvenience as
Unfixed price
Inconvenient available hours
Non-trusty
Unintuitive platform
No convenient way to contact
PERSONA
.png)
BENCHMARK
Good display of reviews and ratings
No price reflection for experts
.png)
Well-filtered and organized
No option to chat with the experts
Large variety of experts
Outdated interface and design
Direct way to contact the expert
Unorganized reviews & info
The Solution
Introducing a new platform where customers can easily find experts based on location, availability, reviews, and pricing.
Includes a chat feature for direct communication and appointment scheduling, simplifying the process and saving time for both customers and experts.
THE DESIGN
Home Screen
Explore and find your preferred expert.
You can search the experts by categories, available right now for a quick fix, and by top rated.
Use the filter to find the perfect match!
Filter by price range, availability, reviews, gender, and preferred language.
Find Your Expert
Users can easily find nearby experts by searching on a map or scrolling through a list.
Experts Profile
The profile screen of each expert displays their reviews, pricing range, information, and availability for booking.
Users can easily add their preferred experts to their favorites list by tapping the heart icon.
Chat & Book
Find the right expert, chat with them, and schedule an appointment. Track their location on the map while en route to you.
Compare market prices, track bookings, review, and save favorite experts for next time.
